Be a Part of the “Rideshare Research Project”

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We have developed specific training to help rideshare drivers improve their service and ratings. Have your say in shaping the future of this program. The Rideshare Research Project is collecting and analyzing data from both riders and drivers who use rideshare programs like Uber, Lyft, Sidecar, and others. You are invited to participate in this project by completing either the "Rider" or "Driver" survey, or both is applicable. Each survey takes less than 5 minutes to complete. After completing the survey, you'll be given a coupon code that you can use…

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Uber Driver Killed in Illinois

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How much customer service does it take to stop a homicidal passenger? A 16 year old is facing charges of killing her Uber driver after attacking him with a knife and machete. She had just stolen the weapons from Walmart before Nelson, the driver, picked her up. Within a few minutes into the ride, Wasni, the teen, began to stab Nelson. Police were able to use Uber on Nelson's phone to see that "Eliza" (Wasni) was his most recent customer. Wasni had taken two other Uber rides that same evening,…

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Uber Drivers Ruled as Employees in Brazil

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The debate that drivers should be employees rather than contractors is one that has been discussed among drivers online. A judge in Sao Paulo ruled that a driver using Uber is an employee rather than an independent contractor. Uber is working to appeal the decision made by Judge Eduardo Rockenbach Pires. Judge Pires ordered Uber to reimburse the driver $25,000, or 80,000 reais. This includes compensation for holidays, contribution to a severance fund, and 50,000 reais in "moral damages" based on attacks from taxi drivers who were upset with Uber's pricing model.…

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